Trustmark Acquires Health Contact Partners
Acquisition Strengthens Trustmark’s Care Navigation Capabilities;
Provides Health Contact Partners with Expanded Resources, Growth Opportunities
LAKE FOREST, Ill., June 24, 2008 – Trustmark Mutual Holding Company (Trustmark) has acquired Health Contact Partners, a privately held company in Wheeling, Ill., specializing in contact and call center services to the healthcare industry. Health Contact Partners will operate as a stand-alone subsidiary of Trustmark.
Founded in 2001, Health Contact Partners is a URAC-accredited health call center providing service to more than 2 million members. It provides telephonic and live chat services, including a 24/7 nurse line, health and member advocacy, customer service, and disease management enrollment services. In addition, Health Contact Partners provides online services that include a consumer health portal – http://www.healthyliving247.com/.
“The acquisition of Health Contact Partners supports Trustmark’s growth strategy within the developing consumer health advice market,” said Trustmark Executive Vice President Chris Martin. “Our highly responsive and flexible customer service, coupled with our knowledge of the healthcare system, positions us well for this space.”
“Respect, integrity and caring are the hallmarks of how Health Contact Partners makes a difference one customer call at a time. This mission fits perfectly within Trustmark, which has a reputation for delivering outstanding, personalized customer care,” said Health Contact Partners President Deb Leon. “In addition, Trustmark provides financial and business resources, as well as additional sales channels that will help us continue to grow our business.”
Deb Leon, Health Contact Partners founder, will remain the President of Health Contact Partners, reporting to Trustmark Executive Vice President Chris Martin. The acquisition by Trustmark will not impact Health Contact Partners’ current call center operations or clients.
About Trustmark
Through its subsidiaries and operating divisions, Trustmark provides access to a full spectrum of flexible benefit solutions, including benefits administration, voluntary and group medical benefits, and healthcare management programs. Trustmark is known for its responsive and flexible customer service. Visit http://www.trustmarkcompanies.com/.
About Health Contact Partners
Health Contact Partners was established by President and founder Deb Leon to bring “best-in-class” contact center services to direct-to-consumer and healthcare companies. Its around-the-clock telephonic and live chat services include a nurse line, health advocacy, customer service, and enrollment services. Visit http://www.healthcontactpartners.com/.